Return Policy

Product Returns

  • Item(s) may be returned within 30 days of delivery date for full credit.
  • Returns requested outside of our standard return period may be denied or subject to restocking fees.
  • Special order item(s) cannot be returned or refunded.
  • All items will need a return merchandise authorization (RMA).
    • RMAs are valid for 30 days. Return shipments that are not initiated within the 30-day time limit will not be accepted and will be returned to the sender.
  • Item(s) must be returned unused in original and resalable condition.
    • No stickers, markings or labels can be added to the product or box
    • All original packaging and accessories must be undamaged, unused, and returned with the unit.
    • All manuals, documentation and applicable calibration certificates must be returned and unaltered.
    • We reserve the right to withhold credit or charge a fee for item(s) that do not meet these requirements.
  • Credit will be issued once the item(s) is received, inspected, and approved.
  • Shipping costs are non-refundable.
  • Calibration services on new products are non-refundable.
  • Customer is responsible for the cost of return shipping charges, unless the return is due to a shipping error.